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取消申请表格
FORM OF CANCELLATION 
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更改申请表格
FORM OF RESCHEDULE
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更改取消
更改取消条例是好瑞真旅游订购网(horizonglobaltravel.com，以下简称好瑞真)客户协议不可分割的一部分，您在同意好瑞真客户协议之时，即视为您已经同意本更改取消条款的全部内容。 一旦您收到［电子旅行凭证］，即意味着您的订单已经被确认。此时如果您需要更改或取消订单，请下载填写《变更表格/取消表格》，将填写完整并附有签名的表格通过电子邮件，或传真，或书面邮寄的方式告知好瑞真旅游订购网。取消、更改和修改订单，会有相应费用产生。具体退费标准如下： 1. 目的地旅行团更改和取消条例 (1) 取消、更改订单 以下情况适用于取消、更改订单退费标准： - 减少参加行程人数 - 取消整张订单 - 更改行程 - 更改同一行程的不同参加日期 取消／更改时间 退费标准 行程开始前31天或以上 退还费用的90% 行程开始前15-30天(包括第30天) 退还费用的75% 行程开始前8-14天(包括第14天) 退还费用的50% 行程开始前7天内(包括第7天) 不退还任何费用 *费用：指订购时最终产生的基础团费，不包括自费项目、酒店加定和酒店升级费用等特殊费用。 *自费项目更改取消条例视具体产品而定，详情请参见旅行团产品详情页的【订购须知】板块的【温馨提示】/【变更条例】部分。 *酒店升级和酒店加订项目，一经订购，不可更改取消。 *以上更改取消条例适用于好瑞真网站普遍团品，个别团更改取消条例请参考产品详情页内【订购须知】板块的【变更条例】部分。 (2) 修改订单 以下情况适用于修改订单收费标准 - 增加参加行程的人数 - 修改参加行程人的姓名 - 在仍能被确认的情况下更换同级酒店或自选行程的情况下更换同级酒店或自选行程 修改时间 退费标准 行程开始前7天或以上 每份订单收取50美金订单修改费用 行程开始前7天以内 无法修改订单 行程开始当日及行程开始后的任何修改 不退还任何费用 2. 目的地活动产品更改和取消条例 (1) 目的地活动产品（包括但不限于：演艺门票、景点门票、城市通票等）订单一经确认，不可做任何取消和更改，好瑞真不退还任何费用。 (2) 任何客人如在活动当日缺席或在中途提前离开，将被视作自动放弃。 (3) 如产品［订购须知］中有特别说明取消和更改条例的，按照每个产品中的具体规定执行。 3. 游轮产品更改和取消条例 取消／更改时间 退费标准 行程开始前31天或以上 退还费用的50% 行程开始前30天内(包括第30天) 不退还任何费用 4. 包团定制产品更改和取消条例 取消／更改时间 退费标准 行程开始前31天或以上 退还费用的90% 行程开始前8-30天(包括第30天) 退还费用的50% 行程开始前7天内(包括第7天) 不退还任何费用 ＊以上产品如涉及预付的目的地活动产品（包括但不限于：演艺门票、景点门票、城市通票等），订单一经确认，不可做任何取消和更改，好瑞真不退还任何费用。 5. 包车租车产品更改和取消条例 （1）包车产品更改和取消条例 取消／更改时间 退费标准 行程开始前8天或以上 退还费用的90% 行程开始前7天内(包括第7天) 不退还任何费用 （2）租车产品更改和取消条例 租车产品由第三方网站提供，请以该网站的更改和取消条例为准。好瑞真不承担您与第三方网站相关的任何法律责任。 6. 酒店产品更改和取消条例 取消／更改时间 退费标准 入住日期前8天或以上 退还费用的90% 入住日期前7天(包括第7天) 不退还任何费用 ＊以上条例不适用于在第三方网站－好瑞真合作伙伴上的订购。请以当事网站的更改和取消条例为准。好瑞真不承担您与第三方网站相关的任何法律责任。 7. 签证产品更改和取消条例 客人在预定付款后，相关办理材料一经提交即产生签证费用，不可做任何取消和更改，好瑞真不退还任何费用。 8. 团购／秒杀特惠产品更改和取消条例 团购／秒杀特惠产品为好瑞真精选的优质热销产品，在特惠期间，适用如下特别更改和取消条例： (1) 取消、更改订单 以下情况适用于取消、更改订单退费标准： - 减少参加行程人数 - 取消整张订单 - 更改行程 - 更改同一行程的不同参加日期 取消／更改时间 退费标准 行程开始前31天或以上 退还费用的90% 行程开始前30天内(包括第30天) 不退还任何费用 (2) 修改订单 以下情况适用于修改订单收费标准 - 增加参加行程的人数 - 修改参加行程人的姓名 - 在仍能被确认的情况下更换同级酒店或自选行程 修改时间 收费标准 行程开始前31天或以上 每份订单收取50美金订单修改费用 行程开始前30天内(包括第30天) 无法修改订单 9. 保险产品更改和取消条例 保险产品均由好瑞真合作的具有保险销售资质的第三方网站提供，请以第三方网站的更改和取消条例为准。好瑞真不承担您与第三方网站相关的任何法律责任。 10. 退款 (1) 好瑞真在收到填写完整并附有签名的《更改/取消表格》的3个工作日内处理更改和取消请求，退款实际到账时间以各银行处理时间为准。 (2) 退款时，好瑞真按照更改取消条例中的相关条款，以交易时的订单美金金额进行结算退款，并将相应款项退回至用户原支付交易账户；如使用非美金币种支付的，退款时由此造成汇兑及手续费损失，需用户自行承担，好瑞真仅以交易时的订单美金金额为基准，进行相应的退款。 备注: * 关于目的地旅行团酒店和接送机服务的加订，一经确认，费用无法退还。 * 目的地旅行团行程开始后，客人如自行拼房，好瑞真不退还任何费用。 * 对于使用“买二送一”、“买二送二”优惠的订单，如在行程确认后进行修改或取消，费用将按取消和修改条款进行收费。如享有优惠参加行程的人于发团当天缺席，将根据每个行程设定的标准对其收取一定数量的罚金。罚金将由导游以现金的方式从其他参加行程人处收取。 * 如行程包含机票，订单确认后，航班无法作任何更改（包括姓名、时间、飞行线路、航班号等）。如取消订单，恕无退还机票费用。 * 如产品［订购须知］中有特别说明取消和更改条例的，按照每个产品中的具体规定执行。 * 在极少的特殊情况下，供应商可能会取消/更改行程。在这种情况下，我们会及时通知您并提供其他可选行程，如果您不满意我们所建议的其他行程，我们将全额退款。 * 取消/更改时间计算不包括出发当天及horizonglobaltravel.com收到取消/更改表格当天。 * 行程开始后，好瑞真不再接受退还费用的申请。任何人在行程开始当天缺席，我们不退还任何费用。 * 如由好瑞真不可控之原因，包括但不限于：航班延误或取消、交通意外、车辆抛锚、天气等其它一些不可控之原因导致您改变、延迟或取消行程，好瑞真将尽力协助安排，但不负责由此导致的任何损失。 * 请将填写完整并附有签名的《更改/取消表格》通过以下电子邮件方式告知好瑞真旅游订购网。 邮箱：[email protected] |
Reschedule and Cancellation Policy
Reschedule and Cancellation Regulations are an integral part of the customer agreement of Horizon Global Travel Group (also horizonglobaltravel.com), and you have agreed to All content of Reschedule and Cancellation Regulations at the same time you agree with User Agreement. Once you received the conformation via email/hardcopy or any other media, it means that your order has been confirmed. If you want to reschedule or cancel your trip/tour at this moment, please fill out this form: ‘Form of Reschedule or Cancellation‘，then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group (also horizonglobaltravel.com). Cancellation, reschedule, and change tour content will cost additional fee related to the Reschedule and Cancellation Policy and the corresponding product. Here is detailed Fee Charging/Refund Criteria and Policies
- Reduce the number of participants/guests - Cancel the whole order - Change the itinerary - Change the time/date based on the same itinerary Reschedule/Cancellation Time/Date Refund Criteria 31 days before trip start (Days≧ 31) Refund 90% of the Total Expense* 15-30 days before trip start (15≦Days≦30) Refund 75% of the Total Expense* 8-14 days before trip start (8≦Days≦14) Refund 50% of the Total Expense* 7 days before trip start (Days ≦ 7) Refund is not available *the Total Expense is the basic tour price list on our website, what people paid for their order, not including optional items/itinerary, add-on items/itinerary, additional rooms of the hotel, hotel upgrades and other special costs. *Definition of optional items, add-on items, and other situation is based on the criteria. *Please refer to the "Tips" section and the "Order Notice" section to know more detailed description of optional items/itinerary, add-on items/itinerary. *Once additional rooms of the hotel, hotel upgrades are ordered, reschedule and refund is not available. *The above regulations only apply to the general/normal group tours, other individual/customized group tours are applying on corresponding product descriptions. (2) Changing order Only following situation applies to a Changing order - Increase the number of participants/guests - Change the name of participants/guests - Change same-class hotel, optional items/itinerary when they are available to change/conform. Changing Time/Date Refund Criteria 8 days before trip start (Days ≧ 8) $50 Changing Fee for Each Order 7 days before trip start (Days ≦ 7) Changing order is not available The starting date or during the trip Changing order is not available and Refund is not available
(1) Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) order has conformed, no Changing/Cancellation nor refund is available. (2) Any guest who leaves on the day of the event or leaves in the middle of the event will be deemed to be automatically given up. (3) If the product has a special note [Ordering Information] to cancel and change, in accordance with the specific provisions of each product implementation. 3. Reschedule and Cancellation Policy for Cruise ship products Reschedule/Cancellation Time/Date Refund Criteria 31 days before trip start (Days≧ 31) Refund 50% of the Total Expense* 30 days before trip start (Days ≦30) Refund is not available 4. Reschedule and Cancellation Policy for Bundle/package customization tour Reschedule/Cancellation Time/Date Refund Criteria 31 days before trip start (Days≧ 31) Refund 90% of the Total Expense* 8-30 days before trip start (8≦Days≦30) Refund 50% of the Total Expense* 7 days before trip start (Days ≦ 7) Refund is not available ＊Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) included in the order which has been conformed, no Changing/Cancellation nor refund is available. 5. Reschedule and Cancellation Policy for transportations （1）Reschedule and Cancellation Policy for transportations Reschedule/Cancellation Time/Date Refund Criteria 8 days before trip start (Days≧ 8) Refund 90% of the Total Expense* 7 days before trip start (Days ≦7) Refund is not available （2）Reschedule and Cancellation Policy for rental-transportations Rental-transportation（including but not limited to car, RV, boat and so on）products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website. 6. Reschedule and Cancellation Policy for hotel products Reschedule/Cancellation Time/Date Refund Criteria 8 days before trip start (Days≧ 8) Refund 90% of the Total Expense* 7 days before trip start (Days ≦7) Refund is not available ＊Hotel products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website. 7. Reschedule and Cancellation Policy for Visa products After booking visa service, and transaction occurs when order is conformed, customer will not be able to cancel or change, and no refund is available. 8. Reschedule and Cancellation Policy for Group-buy/ Special discount products (1) Reschedule and Cancellation Only following situation applies to cancel, change order and get refund based on the criteria. - Reduce the number of participants/guests - Cancel the whole order - Change the itinerary - Change the time/date based on the same itinerary Reschedule/Cancellation Time/Date Refund Criteria 31 days before trip start (Days≧ 31) Refund 50% of the Total Expense* 30 days before trip start (Days ≦30) Refund is not available (2) Changing order Only following situation applies to a Changing order - Increase the number of participants/guests - Change the name of participants/guests - Change same-class hotel, optional items/itinerary when they are available to change/conform. Reschedule/Cancellation Time/Date Refund Criteria 31 days before trip start (Days≧ 31) $50 Changing Fee for Each Order 30 days before trip start (Days ≦30) Refund is not available 9. Reschedule and Cancellation Policy for insurance products Insurance products are provided by a third-party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website. 10. Refund (1) In 3 business days of receipt of the completed ‘Form of Reschedule or Cancellation’, horizon global travel group will process the change and cancel request, and the refund date will be based on the bank processing time. (2) When the refund is requested, the Company shall, in accordance with the relevant provisions of Reschedule and Cancellation Policy/regulations, a refund of the amount of US dollar deposited at the time of the ordering transaction, and the corresponding refund back to the user's original payment method; If the original payment is not based on US dollars, costumer will pay for the exchange rate fee and other corresponding fee, Horizon Global Travel only use US Dollar as transaction currency. In Addition: * On the destination tour group, once additional hotel room and shuttle service has been confirmed, cannot be refunded. * After the tour begins, refund will not available if costumer want to reduce the number of the rooms. * For ‘buy2get1free’or ‘buy2get2free’ or other kinds of discount orders, if change or cancel after the conformation of the order, fee will occur based on the Reschedule and Cancellation Policy. Additional fee/ a certain amount of penalty will be charged for the absence of the guests, it is based on the criteria set for each itinerary. The penalty will be collected by the tour guide in cash from other participants. * If the itinerary contains the airplane ticket, the order cannot make any changes (including name, time, flight line, flight number, etc.) after order confirmation. If you cancel your order, you will not be refunded. * If the product [Ordering Information] has a special note as cancel/ change regulations, in accordance with the specific provisions of each product implementation. * In very rare cases, the supplier may cancel / change the itinerary. In this case, we will promptly notify you and provide other optional itineraries. If you are not satisfied with the other itinerary we have suggested, we will refund the full amount. * Cancel / change date/time calculation does not include departure day and the day horizonglobaltravel.com receive cancellation / change form. * After the start of the trip, the company will no longer accept the refund requests. Any person who is absent on the day of the trip and will not get any refund. * Any uncontrollable reasons, including but not limited to: flight delays or cancellations, traffic accidents, vehicle anchors, weather and other uncontrollable reasons cause you to change, delay or cancel the trip, we will try to help rearrange, but is not responsible for any loss resulting therefrom. * Please download this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group if necessary. |