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FORM OF CANCELLATION
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FORM OF RESCHEDULE
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Reschedule and Cancellation Policy
Reschedule and Cancellation Regulations are an integral part of the customer agreement of Horizon Global Travel Group (also horizonglobaltravel.com), and you have agreed to All content of Reschedule and Cancellation Regulations at the same time you agree with User Agreement.
Once you received the conformation via email/hardcopy or any other media, it means that your order has been confirmed. If you want to reschedule or cancel your trip/tour at this moment, please fill out this form: ‘Form of Reschedule or Cancellation‘，then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group (also horizonglobaltravel.com). Cancellation, reschedule, and change tour content will cost additional fee related to the Reschedule and Cancellation Policy and the corresponding product.
Here is detailed Fee Charging/Refund Criteria and Policies
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
15-30 days before trip start (15≦Days≦30)
Refund 75% of the Total Expense*
8-14 days before trip start (8≦Days≦14)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
*the Total Expense is the basic tour price list on our website, what people paid for their order, not including optional items/itinerary, add-on items/itinerary, additional rooms of the hotel, hotel upgrades and other special costs.
*Definition of optional items, add-on items, and other situation is based on the criteria.
*Please refer to the "Tips" section and the "Order Notice" section to know more detailed description of optional items/itinerary, add-on items/itinerary.
*Once additional rooms of the hotel, hotel upgrades are ordered, reschedule and refund is not available.
*The above regulations only apply to the general/normal group tours, other individual/customized group tours are applying on corresponding product descriptions.
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Changing Time/Date
Refund Criteria
8 days before trip start (Days ≧ 8)
$50 Changing Fee for Each Order
7 days before trip start (Days ≦ 7)
Changing order is not available
The starting date or during the trip
Changing order is not available and Refund is not available
(1) Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) order has conformed, no Changing/Cancellation nor refund is available.
(2) Any guest who leaves on the day of the event or leaves in the middle of the event will be deemed to be automatically given up.
(3) If the product has a special note [Ordering Information] to cancel and change, in accordance with the specific provisions of each product implementation.
3. Reschedule and Cancellation Policy for Cruise ship products
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
4. Reschedule and Cancellation Policy for Bundle/package customization tour
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
8-30 days before trip start (8≦Days≦30)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
＊Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) included in the order which has been conformed, no Changing/Cancellation nor refund is available.
5. Reschedule and Cancellation Policy for transportations
（a）Reschedule and Cancellation Policy for transportations
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
（b）Reschedule and Cancellation Policy for rental-transportations
Rental-transportation（including but not limited to car, RV, boat and so on）products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
6. Reschedule and Cancellation Policy for hotel products
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
＊Hotel products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
7. Reschedule and Cancellation Policy for Visa products
After booking visa service, and transaction occurs when order is conformed, customer will not be able to cancel or change, and no refund is available.
8. Reschedule and Cancellation Policy for Group-buy/ Special discount products
(1) Reschedule and Cancellation
Only following situation applies to cancel, change order and get refund based on the criteria.
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
$50 Changing Fee for Each Order
30 days before trip start (Days ≦30)
Refund is not available
9. Reschedule and Cancellation Policy for insurance products
Insurance products are provided by a third-party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
10. Refund
(1) In 3 business days of receipt of the completed ‘Form of Reschedule or Cancellation’, horizon global travel group will process the change and cancel request, and the refund date will be based on the bank processing time.
(2) When the refund is requested, the Company shall, in accordance with the relevant provisions of Reschedule and Cancellation Policy/regulations, a refund of the amount of US dollar deposited at the time of the ordering transaction, and the corresponding refund back to the user's original payment method; If the original payment is not based on US dollars, costumer will pay for the exchange rate fee and other corresponding fee, Horizon Global Travel only use US Dollar as transaction currency.
In Addition:
* On the destination tour group, once additional hotel room and shuttle service has been confirmed, cannot be refunded.
* After the tour begins, refund will not available if costumer want to reduce the number of the rooms.
* For ‘buy2get1free’or ‘buy2get2free’ or other kinds of discount orders, if change or cancel after the conformation of the order, fee will occur based on the Reschedule and Cancellation Policy. Additional fee/ a certain amount of penalty will be charged for the absence of the guests, it is based on the criteria set for each itinerary. The penalty will be collected by the tour guide in cash from other participants.
* If the itinerary contains the airplane ticket, the order cannot make any changes (including name, time, flight line, flight number, etc.) after order confirmation. If you cancel your order, you will not be refunded.
* If the product [Ordering Information] has a special note as cancel/ change regulations, in accordance with the specific provisions of each product implementation.
* In very rare cases, the supplier may cancel / change the itinerary. In this case, we will promptly notify you and provide other optional itineraries. If you are not satisfied with the other itinerary we have suggested, we will refund the full amount.
* Cancel / change date/time calculation does not include departure day and the day horizonglobaltravel.com receive cancellation / change form.
* After the start of the trip, the company will no longer accept the refund requests. Any person who is absent on the day of the trip and will not get any refund.
* Any uncontrollable reasons, including but not limited to: flight delays or cancellations, traffic accidents, vehicle anchors, weather and other uncontrollable reasons cause you to change, delay or cancel the trip, we will try to help rearrange, but is not responsible for any loss resulting therefrom.
* Please download this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group if necessary.
Reschedule and Cancellation Regulations are an integral part of the customer agreement of Horizon Global Travel Group (also horizonglobaltravel.com), and you have agreed to All content of Reschedule and Cancellation Regulations at the same time you agree with User Agreement.
Once you received the conformation via email/hardcopy or any other media, it means that your order has been confirmed. If you want to reschedule or cancel your trip/tour at this moment, please fill out this form: ‘Form of Reschedule or Cancellation‘，then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group (also horizonglobaltravel.com). Cancellation, reschedule, and change tour content will cost additional fee related to the Reschedule and Cancellation Policy and the corresponding product.
Here is detailed Fee Charging/Refund Criteria and Policies
- Reschedule and Cancellation Policy for Destination tour/trip
- Reschedule and Cancellation
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
15-30 days before trip start (15≦Days≦30)
Refund 75% of the Total Expense*
8-14 days before trip start (8≦Days≦14)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
*the Total Expense is the basic tour price list on our website, what people paid for their order, not including optional items/itinerary, add-on items/itinerary, additional rooms of the hotel, hotel upgrades and other special costs.
*Definition of optional items, add-on items, and other situation is based on the criteria.
*Please refer to the "Tips" section and the "Order Notice" section to know more detailed description of optional items/itinerary, add-on items/itinerary.
*Once additional rooms of the hotel, hotel upgrades are ordered, reschedule and refund is not available.
*The above regulations only apply to the general/normal group tours, other individual/customized group tours are applying on corresponding product descriptions.
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Changing Time/Date
Refund Criteria
8 days before trip start (Days ≧ 8)
$50 Changing Fee for Each Order
7 days before trip start (Days ≦ 7)
Changing order is not available
The starting date or during the trip
Changing order is not available and Refund is not available
- Reschedule and Cancellation Policy for Destination Activities
(1) Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) order has conformed, no Changing/Cancellation nor refund is available.
(2) Any guest who leaves on the day of the event or leaves in the middle of the event will be deemed to be automatically given up.
(3) If the product has a special note [Ordering Information] to cancel and change, in accordance with the specific provisions of each product implementation.
3. Reschedule and Cancellation Policy for Cruise ship products
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
4. Reschedule and Cancellation Policy for Bundle/package customization tour
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
8-30 days before trip start (8≦Days≦30)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
＊Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) included in the order which has been conformed, no Changing/Cancellation nor refund is available.
5. Reschedule and Cancellation Policy for transportations
（a）Reschedule and Cancellation Policy for transportations
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
（b）Reschedule and Cancellation Policy for rental-transportations
Rental-transportation（including but not limited to car, RV, boat and so on）products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
6. Reschedule and Cancellation Policy for hotel products
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
＊Hotel products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
7. Reschedule and Cancellation Policy for Visa products
After booking visa service, and transaction occurs when order is conformed, customer will not be able to cancel or change, and no refund is available.
8. Reschedule and Cancellation Policy for Group-buy/ Special discount products
(1) Reschedule and Cancellation
Only following situation applies to cancel, change order and get refund based on the criteria.
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
$50 Changing Fee for Each Order
30 days before trip start (Days ≦30)
Refund is not available
9. Reschedule and Cancellation Policy for insurance products
Insurance products are provided by a third-party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
10. Refund
(1) In 3 business days of receipt of the completed ‘Form of Reschedule or Cancellation’, horizon global travel group will process the change and cancel request, and the refund date will be based on the bank processing time.
(2) When the refund is requested, the Company shall, in accordance with the relevant provisions of Reschedule and Cancellation Policy/regulations, a refund of the amount of US dollar deposited at the time of the ordering transaction, and the corresponding refund back to the user's original payment method; If the original payment is not based on US dollars, costumer will pay for the exchange rate fee and other corresponding fee, Horizon Global Travel only use US Dollar as transaction currency.
In Addition:
* On the destination tour group, once additional hotel room and shuttle service has been confirmed, cannot be refunded.
* After the tour begins, refund will not available if costumer want to reduce the number of the rooms.
* For ‘buy2get1free’or ‘buy2get2free’ or other kinds of discount orders, if change or cancel after the conformation of the order, fee will occur based on the Reschedule and Cancellation Policy. Additional fee/ a certain amount of penalty will be charged for the absence of the guests, it is based on the criteria set for each itinerary. The penalty will be collected by the tour guide in cash from other participants.
* If the itinerary contains the airplane ticket, the order cannot make any changes (including name, time, flight line, flight number, etc.) after order confirmation. If you cancel your order, you will not be refunded.
* If the product [Ordering Information] has a special note as cancel/ change regulations, in accordance with the specific provisions of each product implementation.
* In very rare cases, the supplier may cancel / change the itinerary. In this case, we will promptly notify you and provide other optional itineraries. If you are not satisfied with the other itinerary we have suggested, we will refund the full amount.
* Cancel / change date/time calculation does not include departure day and the day horizonglobaltravel.com receive cancellation / change form.
* After the start of the trip, the company will no longer accept the refund requests. Any person who is absent on the day of the trip and will not get any refund.
* Any uncontrollable reasons, including but not limited to: flight delays or cancellations, traffic accidents, vehicle anchors, weather and other uncontrollable reasons cause you to change, delay or cancel the trip, we will try to help rearrange, but is not responsible for any loss resulting therefrom.
* Please download this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group if necessary.