Customer User Agreement
Horizonglobaltravel.com is an electronic ordering platform that provides destination travel products, bringing together quality products from qualified suppliers for you to choose from.
Please read the terms of this Customer Agreement carefully before using the website to ensure that you have a thorough understanding of the interests and responsibilities of both parties. By using Horizon Travel Group’s website, you are agreeing to comply to the following terms and agreements.
I. Your interests
You may decide whether or not to participate in the self-selected project (excluding the payments already made). The destination provider cannot force you to attend.
II. Your responsibility
You are responsible for reading all information and statements relating to the product, including but not limited to: product price, itinerary details, departure location, tour details, and line, prior to ordering any product on Horizon Travel Group’s website. This includes the cancellation of the order and refund policy and other information related to the product. By placing the order, you are stating that you have carefully read, fully understood, and fully agree with all information related to the product.
When you order, please make sure you leave the correct contact information, including but not limited to mobile phones, telephone, mail and so on. Horizon Travel Group will not be responsible for any failure to contact the recipient regarding the customer’s purchase if the proper contact information is not provided. The costs and consequences will be the responsibility of the customer if this is the case. (Pertaining to, but not limited to water sports such as snorkeling, surfing, rafting, and the like, as well as horseback riding, recreational activities, etc.) In the event that you are responsible for your own physical safety due to a preexisting condition (Including but not limited to: malignancy, cardiovascular disease, high blood pressure, respiratory disease, epilepsy, pregnancy, mental illness, physical disability, diabetes mellitus, infection, sexually transmitted diseases, chronic diseases, and so on), the customer must receive proper professional medical approval before participating in any physical activities. This is to ensure their physical condition is able to handle the physical activities they wish to participate in. Horizon Travel does not assume responsibility for any personal accident and the adverse consequences.
You must be an individual who is 18 years of age or older. If you are under 18 years old, you must be accompanied on the trip with your parents or legal guardian.
III. Order and payment process
1. Fill in the order. After the selecting the itinerary, fill in the basic information on the itinerary, the system will automatically calculate the corresponding price for you. Click "I want to order" to complete the detailed order information and settle it.
2. Online payment. The website currently supports US Dollars, Chinese Renminbi, the Euro, and Canadian Dollars, and offers three payment options, including: credit card, PayPal payment, PayPal payment and money order, cash, or check. Once the payment is complete, your registration email will be received immediately. [Order]. The subscriber is obliged to check and ensure that the information for the [reservation order] is correct.
3. Wait for confirmation. We will send you an [e - travel voucher] within 2 business days of your successful payment. Once you receive the [e-travel voucher], it means that your order has been confirmed. At this point, if you need to change or cancel the order, please see the change cancellation clause. If the order you placed is not confirmed because of overbooking or cannot meet the specified number of departures, we will refund the full amount. It is recommended that you order a plane ticket after receiving an [e-travel voucher].
4. Obtain [e-travel voucher]. Once your booking is confirmed, we will send an e-travel voucher to your registered email. You need to print [e-travel voucher] and carry it on the day of your trip.
5. If you have placed an order on your destination tour and event product discounts within 24 hours of ordering, and your trip has not started, you can call us within 24 hours of ordering, and send the product number or URL for the order number, price promotion, to [email protected]. After verification, we will arrange a refund within 7 working days as appropriate.
IV. Reschedule and Cancellation Policy
Reschedule and Cancellation Regulations are an integral part of the customer agreement of Horizon Global Travel Group (also horizonglobaltravel.com), and you have agreed to All content of Reschedule and Cancellation Regulations at the same time you agree with User Agreement.
Once you received the conformation via email/hardcopy or any other media, it means that your order has been confirmed. If you want to reschedule or cancel your trip/tour at this moment, please fill out this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group (also horizonglobaltravel.com). Cancellation, reschedule, and change tour content will cost additional fee related to the Reschedule and Cancellation Policy and the corresponding product.
Here is detailed Fee Charging/Refund Criteria and Policies
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
15-30 days before trip start (15≦Days≦30)
Refund 75% of the Total Expense*
8-14 days before trip start (8≦Days≦14)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
*the Total Expense is the basic tour price list on our website, what people paid for their order, not including optional items/itinerary, add-on items/itinerary, additional rooms of the hotel, hotel upgrades and other special costs.
*Definition of optional items, add-on items, and other situation is based on the criteria.
*Please refer to the "Tips" section and the "Order Notice" section to know more detailed description of optional items/itinerary, add-on items/itinerary.
*Once additional rooms of the hotel, hotel upgrades are ordered, reschedule and refund is not available.
*The above regulations only apply to the general/normal group tours, other individual/customized group tours are applying on corresponding product descriptions.
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Changing Time/Date
Refund Criteria
8 days before trip start (Days ≧ 8)
$50 Changing Fee for Each Order
7 days before trip start (Days ≦ 7)
Changing order is not available
The starting date or during the trip
Changing order is not available and Refund is not available
(1) Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) order has conformed, no Changing/Cancellation nor refund is available.
(2) Any guest who leaves on the day of the event or leaves in the middle of the event will be deemed to be automatically given up.
(3) If the product has a special note [Ordering Information] to cancel and change, in accordance with the specific provisions of each product implementation.
3. Reschedule and Cancellation Policy for Cruise ship products
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
4. Reschedule and Cancellation Policy for Bundle/package customization tour
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
8-30 days before trip start (8≦Days≦30)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
＊Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) included in the order which has been conformed, no Changing/Cancellation nor refund is available.
5. Reschedule and Cancellation Policy for transportations
（1）Reschedule and Cancellation Policy for transportations
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
（2）Reschedule and Cancellation Policy for rental-transportations
Rental-transportation（including but not limited to car, RV, boat and so on）products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
6. Reschedule and Cancellation Policy for hotel products
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
＊Hotel products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
7. Reschedule and Cancellation Policy for Visa products
After booking visa service, and transaction occurs when order is conformed, customer will not be able to cancel or change, and no refund is available.
8. Reschedule and Cancellation Policy for Group-buy/ Special discount products
(1) Reschedule and Cancellation
Only following situation applies to cancel, change order and get refund based on the criteria.
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
$50 Changing Fee for Each Order
30 days before trip start (Days ≦30)
Refund is not available
9. Reschedule and Cancellation Policy for insurance products
Insurance products are provided by a third-party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
10. Refund
(1) In 3 business days of receipt of the completed ‘Form of Reschedule or Cancellation’, horizon global travel group will process the change and cancel request, and the refund date will be based on the bank processing time.
(2) When the refund is requested, the Company shall, in accordance with the relevant provisions of Reschedule and Cancellation Policy/regulations, a refund of the amount of US dollar deposited at the time of the ordering transaction, and the corresponding refund back to the user's original payment method; If the original payment is not based on US dollars, costumer will pay for the exchange rate fee and other corresponding fee, Horizon Global Travel only use US Dollar as transaction currency.
In Addition:
* On the destination tour group, once additional hotel room and shuttle service has been confirmed, cannot be refunded.
* After the tour begins, refund will not available if costumer want to reduce the number of the rooms.
* For ‘buy2get1free’or ‘buy2get2free’ or other kinds of discount orders, if change or cancel after the conformation of the order, fee will occur based on the Reschedule and Cancellation Policy. Additional fee/ a certain amount of penalty will be charged for the absence of the guests, it is based on the criteria set for each itinerary. The penalty will be collected by the tour guide in cash from other participants.
* If the itinerary contains the airplane ticket, the order cannot make any changes (including name, time, flight line, flight number, etc.) after order confirmation. If you cancel your order, you will not be refunded.
* If the product [Ordering Information] has a special note as cancel/ change regulations, in accordance with the specific provisions of each product implementation.
* In very rare cases, the supplier may cancel / change the itinerary. In this case, we will promptly notify you and provide other optional itineraries. If you are not satisfied with the other itinerary we have suggested, we will refund the full amount.
* Cancel / change date/time calculation does not include departure day and the day horizonglobaltravel.com receive cancellation / change form.
* After the start of the trip, the company will no longer accept the refund requests. Any person who is absent on the day of the trip and will not get any refund.
* Any uncontrollable reasons, including but not limited to: flight delays or cancellations, traffic accidents, vehicle anchors, weather and other uncontrollable reasons cause you to change, delay or cancel the trip, we will try to help rearrange, but is not responsible for any loss resulting therefrom.
* Please download this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group if necessary.
VI. HORIZON TRAVEL GROUP Ordering Rights and Interests
In order to safeguard the common interests of the group, if a passenger has obstructed the normal activities of the trip, Horizon Travel Group and the destination product supplier shall have the right to cancel their eligibility to participate in the itinerary, and shall not request a refund or transfer.
If, for personal reasons, any participant is required to use some of the products and services, or leave the trip halfway, Horizon Travel Group will endeavor to assist the arrangement, but shall not be responsible for any loss resulting therefrom.
The supplier has the minimum number of requirements for the part of the project at its own expense. If the number of people does not meet the requirements, the supplier shall have the right to cancel the self-financed item.
HORIZON TRAVEL GROUP SHALL NOT BE LIABLE FOR ANY DAMAGES OR THE LOSS OF ANY VEHICLE OR SUPPLIES BELONGING TO HORIZON TRAVEL, CUSTOMERS, OR ANY OTHER THIRD PARTY. Horizon Travel has the right to hold any person responsible for such actions accountable.
VII. Dispute Resolution
Horizon Travel Group’s website is an electronic travel ordering platform. Listed tourism products by Horizon Travel Group network is approved by the relevant qualifications of the destination provider. As a result, we will not be held responsible for any defects in your intended product, but we will do our best to assist you in negotiating with the appropriate destination provider.
If you are in the process of participating in a trip and have a conflict with the destination provider, please first politely consult with the tour guide, and quickly contact us. At the end of the complaint process, if there is insufficient evidence, Horizon Travel Group will declare the claim inadmissible.
VIII. Other
1. Privacy and Data
Horizon Travel Group will respect and protect all your personal privacy rights. We will not disclose your personal information or provide it to third parties without your permission. The company will only use your information to process orders and other necessary follow-up services. See the Terms of Use and Privacy.
2. Travel Insurance
In order to ensure that your interests in the process of travel can be protected, it is strongly recommended that you buy medical care, travel cancellations, flight delays, baggage and other insurance items. Horizon Travel Group is not responsible for any accidents that may occur on the road, including delays in flight cancellations, loss of or damage to items, or physical harm. The customer must follow the rules specified by airlines, hotels and bus companies.
3. Participating traveler’s health status
In order to ensure the smooth operation of the tourism plan, it is advisable for passengers to be in good health. Please discuss your health and long-distance travel with your doctor. If there is any physical or mental weakness or disability that require special treatment or care, it must be stated at the time of ordering that, for the benefit of the group. Horizon Travel Group and the destination supplier will not be responsible for any previous health conditions or physical limitations of any customer.
4. Passport and visa
It is the responsibility of the traveler to carry all travel documents necessary for the country to enter or "pass" the selected route. People of different nationalities have different immigration requirements. Participants need to understand their own policies. Horizon Travel Group does not assume the responsibility to participate in the travel destination country travel destination country required documents. Participants are required to bear all the costs of delays and changes due to lack of travel documents. Participants should strictly abide by the laws and regulations issued by the governments of destination countries, including immigration and customs laws and regulations. Horizon is not responsible for any penalties or fines arising from a violation of national government regulations.
5. Copyright notice
The company owns all the information on the site (except for the travel information provided by the destination provider). Such examples of copyright information are, but are not limited to, copying, distributing, displaying, mirroring, uploading, downloading anything in an unauthorized manner without the express permission of the Company. Otherwise, Horizon Travel Group will hold the offender legally liable.
Horizon Travel Group respects the legitimate copyright, and opposes piracy. We would like to ask that any infringement of information immediately be reported to [email protected] and we will contact you as soon as possible and remove the allegedly infringing content as soon as possible.
6. Disclaimer
In order to enhance your one-stop ordering experience, we offer a partner supplier page that can take you to the relevant product service provider's website. You understand and agree that you will be able to obtain information and enjoy the services from the third party's website on a webpage from a third party's website. However, you will not be liable for any legal information relating to a third-party website responsibility.
Horizon Travel Group will try to provide customers with correct, complete, and up-to-date information, but it does not rule out the existence of some technical and typographical errors. The customer is obliged to verify before use. We reserve the right to make any changes and updates without prior notice.
IX. Legal Notices
This "Subscription Agreement" is deemed to be an agreement between you and Horizon Travel Group. The conclusion, execution, and interpretation of this Agreement and the settlement of disputes shall be governed by the legal organization of the United States of America. If there is any dispute between the parties regarding the contents of this Agreement or its execution, the parties shall negotiate with each other as soon as possible. If the consultation fails, either party may bring a lawsuit in the court where the site is located. The remainder of this Agreement shall remain in force and binding if any of the terms of this Agreement are wholly or partly voided or of no enforcement for any reason whatsoever. Any right or provision of the Service Agreement does not constitute or waive the foregoing rights or regulations. Horizon Travel Group reserves the right to the final interpretation of this "Customer Agreement".
Horizonglobaltravel.com is an electronic ordering platform that provides destination travel products, bringing together quality products from qualified suppliers for you to choose from.
Please read the terms of this Customer Agreement carefully before using the website to ensure that you have a thorough understanding of the interests and responsibilities of both parties. By using Horizon Travel Group’s website, you are agreeing to comply to the following terms and agreements.
I. Your interests
You may decide whether or not to participate in the self-selected project (excluding the payments already made). The destination provider cannot force you to attend.
II. Your responsibility
You are responsible for reading all information and statements relating to the product, including but not limited to: product price, itinerary details, departure location, tour details, and line, prior to ordering any product on Horizon Travel Group’s website. This includes the cancellation of the order and refund policy and other information related to the product. By placing the order, you are stating that you have carefully read, fully understood, and fully agree with all information related to the product.
When you order, please make sure you leave the correct contact information, including but not limited to mobile phones, telephone, mail and so on. Horizon Travel Group will not be responsible for any failure to contact the recipient regarding the customer’s purchase if the proper contact information is not provided. The costs and consequences will be the responsibility of the customer if this is the case. (Pertaining to, but not limited to water sports such as snorkeling, surfing, rafting, and the like, as well as horseback riding, recreational activities, etc.) In the event that you are responsible for your own physical safety due to a preexisting condition (Including but not limited to: malignancy, cardiovascular disease, high blood pressure, respiratory disease, epilepsy, pregnancy, mental illness, physical disability, diabetes mellitus, infection, sexually transmitted diseases, chronic diseases, and so on), the customer must receive proper professional medical approval before participating in any physical activities. This is to ensure their physical condition is able to handle the physical activities they wish to participate in. Horizon Travel does not assume responsibility for any personal accident and the adverse consequences.
You must be an individual who is 18 years of age or older. If you are under 18 years old, you must be accompanied on the trip with your parents or legal guardian.
III. Order and payment process
1. Fill in the order. After the selecting the itinerary, fill in the basic information on the itinerary, the system will automatically calculate the corresponding price for you. Click "I want to order" to complete the detailed order information and settle it.
2. Online payment. The website currently supports US Dollars, Chinese Renminbi, the Euro, and Canadian Dollars, and offers three payment options, including: credit card, PayPal payment, PayPal payment and money order, cash, or check. Once the payment is complete, your registration email will be received immediately. [Order]. The subscriber is obliged to check and ensure that the information for the [reservation order] is correct.
3. Wait for confirmation. We will send you an [e - travel voucher] within 2 business days of your successful payment. Once you receive the [e-travel voucher], it means that your order has been confirmed. At this point, if you need to change or cancel the order, please see the change cancellation clause. If the order you placed is not confirmed because of overbooking or cannot meet the specified number of departures, we will refund the full amount. It is recommended that you order a plane ticket after receiving an [e-travel voucher].
4. Obtain [e-travel voucher]. Once your booking is confirmed, we will send an e-travel voucher to your registered email. You need to print [e-travel voucher] and carry it on the day of your trip.
5. If you have placed an order on your destination tour and event product discounts within 24 hours of ordering, and your trip has not started, you can call us within 24 hours of ordering, and send the product number or URL for the order number, price promotion, to [email protected]. After verification, we will arrange a refund within 7 working days as appropriate.
IV. Reschedule and Cancellation Policy
Reschedule and Cancellation Regulations are an integral part of the customer agreement of Horizon Global Travel Group (also horizonglobaltravel.com), and you have agreed to All content of Reschedule and Cancellation Regulations at the same time you agree with User Agreement.
Once you received the conformation via email/hardcopy or any other media, it means that your order has been confirmed. If you want to reschedule or cancel your trip/tour at this moment, please fill out this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group (also horizonglobaltravel.com). Cancellation, reschedule, and change tour content will cost additional fee related to the Reschedule and Cancellation Policy and the corresponding product.
Here is detailed Fee Charging/Refund Criteria and Policies
- Reschedule and Cancellation Policy for Destination tour/trip
- Reschedule and Cancellation
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
15-30 days before trip start (15≦Days≦30)
Refund 75% of the Total Expense*
8-14 days before trip start (8≦Days≦14)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
*the Total Expense is the basic tour price list on our website, what people paid for their order, not including optional items/itinerary, add-on items/itinerary, additional rooms of the hotel, hotel upgrades and other special costs.
*Definition of optional items, add-on items, and other situation is based on the criteria.
*Please refer to the "Tips" section and the "Order Notice" section to know more detailed description of optional items/itinerary, add-on items/itinerary.
*Once additional rooms of the hotel, hotel upgrades are ordered, reschedule and refund is not available.
*The above regulations only apply to the general/normal group tours, other individual/customized group tours are applying on corresponding product descriptions.
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Changing Time/Date
Refund Criteria
8 days before trip start (Days ≧ 8)
$50 Changing Fee for Each Order
7 days before trip start (Days ≦ 7)
Changing order is not available
The starting date or during the trip
Changing order is not available and Refund is not available
- Reschedule and Cancellation Policy for Destination Activities
(1) Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) order has conformed, no Changing/Cancellation nor refund is available.
(2) Any guest who leaves on the day of the event or leaves in the middle of the event will be deemed to be automatically given up.
(3) If the product has a special note [Ordering Information] to cancel and change, in accordance with the specific provisions of each product implementation.
3. Reschedule and Cancellation Policy for Cruise ship products
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
4. Reschedule and Cancellation Policy for Bundle/package customization tour
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 90% of the Total Expense*
8-30 days before trip start (8≦Days≦30)
Refund 50% of the Total Expense*
7 days before trip start (Days ≦ 7)
Refund is not available
＊Once the destination activities (including but not limited to show/museum tickets, park pass/tickets, city passes and so on) included in the order which has been conformed, no Changing/Cancellation nor refund is available.
5. Reschedule and Cancellation Policy for transportations
（1）Reschedule and Cancellation Policy for transportations
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
（2）Reschedule and Cancellation Policy for rental-transportations
Rental-transportation（including but not limited to car, RV, boat and so on）products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
6. Reschedule and Cancellation Policy for hotel products
Reschedule/Cancellation Time/Date
Refund Criteria
8 days before trip start (Days≧ 8)
Refund 90% of the Total Expense*
7 days before trip start (Days ≦7)
Refund is not available
＊Hotel products are provided by a third party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
7. Reschedule and Cancellation Policy for Visa products
After booking visa service, and transaction occurs when order is conformed, customer will not be able to cancel or change, and no refund is available.
8. Reschedule and Cancellation Policy for Group-buy/ Special discount products
(1) Reschedule and Cancellation
Only following situation applies to cancel, change order and get refund based on the criteria.
- Reduce the number of participants/guests
- Cancel the whole order
- Change the itinerary
- Change the time/date based on the same itinerary
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
Refund 50% of the Total Expense*
30 days before trip start (Days ≦30)
Refund is not available
(2) Changing order
Only following situation applies to a Changing order
- Increase the number of participants/guests
- Change the name of participants/guests
- Change same-class hotel, optional items/itinerary when they are available to change/conform.
Reschedule/Cancellation Time/Date
Refund Criteria
31 days before trip start (Days≧ 31)
$50 Changing Fee for Each Order
30 days before trip start (Days ≦30)
Refund is not available
9. Reschedule and Cancellation Policy for insurance products
Insurance products are provided by a third-party website, subject to change and cancellation of the website. Horizon Global Travel does not assume any liability for any third-party website.
10. Refund
(1) In 3 business days of receipt of the completed ‘Form of Reschedule or Cancellation’, horizon global travel group will process the change and cancel request, and the refund date will be based on the bank processing time.
(2) When the refund is requested, the Company shall, in accordance with the relevant provisions of Reschedule and Cancellation Policy/regulations, a refund of the amount of US dollar deposited at the time of the ordering transaction, and the corresponding refund back to the user's original payment method; If the original payment is not based on US dollars, costumer will pay for the exchange rate fee and other corresponding fee, Horizon Global Travel only use US Dollar as transaction currency.
In Addition:
* On the destination tour group, once additional hotel room and shuttle service has been confirmed, cannot be refunded.
* After the tour begins, refund will not available if costumer want to reduce the number of the rooms.
* For ‘buy2get1free’or ‘buy2get2free’ or other kinds of discount orders, if change or cancel after the conformation of the order, fee will occur based on the Reschedule and Cancellation Policy. Additional fee/ a certain amount of penalty will be charged for the absence of the guests, it is based on the criteria set for each itinerary. The penalty will be collected by the tour guide in cash from other participants.
* If the itinerary contains the airplane ticket, the order cannot make any changes (including name, time, flight line, flight number, etc.) after order confirmation. If you cancel your order, you will not be refunded.
* If the product [Ordering Information] has a special note as cancel/ change regulations, in accordance with the specific provisions of each product implementation.
* In very rare cases, the supplier may cancel / change the itinerary. In this case, we will promptly notify you and provide other optional itineraries. If you are not satisfied with the other itinerary we have suggested, we will refund the full amount.
* Cancel / change date/time calculation does not include departure day and the day horizonglobaltravel.com receive cancellation / change form.
* After the start of the trip, the company will no longer accept the refund requests. Any person who is absent on the day of the trip and will not get any refund.
* Any uncontrollable reasons, including but not limited to: flight delays or cancellations, traffic accidents, vehicle anchors, weather and other uncontrollable reasons cause you to change, delay or cancel the trip, we will try to help rearrange, but is not responsible for any loss resulting therefrom.
* Please download this form: ‘Form of Reschedule or Cancellation’, then sigh and send this from via email/fax/physical-mail to inform Horizon Global Travel Group if necessary.
VI. HORIZON TRAVEL GROUP Ordering Rights and Interests
In order to safeguard the common interests of the group, if a passenger has obstructed the normal activities of the trip, Horizon Travel Group and the destination product supplier shall have the right to cancel their eligibility to participate in the itinerary, and shall not request a refund or transfer.
If, for personal reasons, any participant is required to use some of the products and services, or leave the trip halfway, Horizon Travel Group will endeavor to assist the arrangement, but shall not be responsible for any loss resulting therefrom.
The supplier has the minimum number of requirements for the part of the project at its own expense. If the number of people does not meet the requirements, the supplier shall have the right to cancel the self-financed item.
HORIZON TRAVEL GROUP SHALL NOT BE LIABLE FOR ANY DAMAGES OR THE LOSS OF ANY VEHICLE OR SUPPLIES BELONGING TO HORIZON TRAVEL, CUSTOMERS, OR ANY OTHER THIRD PARTY. Horizon Travel has the right to hold any person responsible for such actions accountable.
VII. Dispute Resolution
Horizon Travel Group’s website is an electronic travel ordering platform. Listed tourism products by Horizon Travel Group network is approved by the relevant qualifications of the destination provider. As a result, we will not be held responsible for any defects in your intended product, but we will do our best to assist you in negotiating with the appropriate destination provider.
If you are in the process of participating in a trip and have a conflict with the destination provider, please first politely consult with the tour guide, and quickly contact us. At the end of the complaint process, if there is insufficient evidence, Horizon Travel Group will declare the claim inadmissible.
VIII. Other
1. Privacy and Data
Horizon Travel Group will respect and protect all your personal privacy rights. We will not disclose your personal information or provide it to third parties without your permission. The company will only use your information to process orders and other necessary follow-up services. See the Terms of Use and Privacy.
2. Travel Insurance
In order to ensure that your interests in the process of travel can be protected, it is strongly recommended that you buy medical care, travel cancellations, flight delays, baggage and other insurance items. Horizon Travel Group is not responsible for any accidents that may occur on the road, including delays in flight cancellations, loss of or damage to items, or physical harm. The customer must follow the rules specified by airlines, hotels and bus companies.
3. Participating traveler’s health status
In order to ensure the smooth operation of the tourism plan, it is advisable for passengers to be in good health. Please discuss your health and long-distance travel with your doctor. If there is any physical or mental weakness or disability that require special treatment or care, it must be stated at the time of ordering that, for the benefit of the group. Horizon Travel Group and the destination supplier will not be responsible for any previous health conditions or physical limitations of any customer.
4. Passport and visa
It is the responsibility of the traveler to carry all travel documents necessary for the country to enter or "pass" the selected route. People of different nationalities have different immigration requirements. Participants need to understand their own policies. Horizon Travel Group does not assume the responsibility to participate in the travel destination country travel destination country required documents. Participants are required to bear all the costs of delays and changes due to lack of travel documents. Participants should strictly abide by the laws and regulations issued by the governments of destination countries, including immigration and customs laws and regulations. Horizon is not responsible for any penalties or fines arising from a violation of national government regulations.
5. Copyright notice
The company owns all the information on the site (except for the travel information provided by the destination provider). Such examples of copyright information are, but are not limited to, copying, distributing, displaying, mirroring, uploading, downloading anything in an unauthorized manner without the express permission of the Company. Otherwise, Horizon Travel Group will hold the offender legally liable.
Horizon Travel Group respects the legitimate copyright, and opposes piracy. We would like to ask that any infringement of information immediately be reported to [email protected] and we will contact you as soon as possible and remove the allegedly infringing content as soon as possible.
6. Disclaimer
In order to enhance your one-stop ordering experience, we offer a partner supplier page that can take you to the relevant product service provider's website. You understand and agree that you will be able to obtain information and enjoy the services from the third party's website on a webpage from a third party's website. However, you will not be liable for any legal information relating to a third-party website responsibility.
Horizon Travel Group will try to provide customers with correct, complete, and up-to-date information, but it does not rule out the existence of some technical and typographical errors. The customer is obliged to verify before use. We reserve the right to make any changes and updates without prior notice.
IX. Legal Notices
This "Subscription Agreement" is deemed to be an agreement between you and Horizon Travel Group. The conclusion, execution, and interpretation of this Agreement and the settlement of disputes shall be governed by the legal organization of the United States of America. If there is any dispute between the parties regarding the contents of this Agreement or its execution, the parties shall negotiate with each other as soon as possible. If the consultation fails, either party may bring a lawsuit in the court where the site is located. The remainder of this Agreement shall remain in force and binding if any of the terms of this Agreement are wholly or partly voided or of no enforcement for any reason whatsoever. Any right or provision of the Service Agreement does not constitute or waive the foregoing rights or regulations. Horizon Travel Group reserves the right to the final interpretation of this "Customer Agreement".